Payment Terminals
Overview You may find your Card Defender terminal locked with this message after entering the wrong password too many times: "Wrong Password / Ter...
Mon, 7 Jun, 2021 at 9:22 AM
Overview This occurs when you have First Data as a processor and you have a terminal that is not used that often and is un-used for multiple months. ...
Wed, 9 Jun, 2021 at 1:03 PM
Overview There are times where you may need to reboot your payment devices. We've created a couple of short YouTube videos to help. Click on the ...
Thu, 9 Mar, 2023 at 8:16 AM
Overview There are some basic things you can do if you have issues with processing credit cards with Card Defender. Procedure Exit out of the PO...
Thu, 9 Mar, 2023 at 8:18 AM
Overview Sometimes a terminal will show a "Chip Read Error" when a customer tries to use their chip card. Procedure Usually, this...
Wed, 9 Jun, 2021 at 1:30 PM
Overview This article will provide direction on the PX5 accept button not working correctly. Procedure NOTE: Before you go any further, make sur...
Mon, 6 Jun, 2022 at 2:05 PM
Overview If your ability to touch on the screen doesn't seem to be working so well on your Pax payment terminal (S300 / Px5 / MT30) there's an ...
Thu, 1 Jul, 2021 at 1:59 PM
Overview If you're looking for information on the payment terminals we support and other general questions about credit card processing with Cloud Reta...
Wed, 9 Jun, 2021 at 4:59 PM
Overview It seems we've had a few more instances recently of Internet providers locking down DNS entries and causing problems for Card Defender termina...
Thu, 23 Jun, 2022 at 9:34 AM
Overview This article will help resolve the following error: "Unexpected error occured:rawObject must be a valid System.Object object. Parameter name:...
Mon, 18 Jul, 2022 at 3:45 PM