Card Defender Help Desk

General - Troubleshooting / Support 10

• AMEX / Discover Card Don't Work on my Card Defender Terminal!
• Card Defender Cancellation Policy
• Card Defender Network Requirements
• Card Defender Pax Terminal Warranty
• Card Defender Support Policy

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General - Operations 5

• Automatic Batching of Credit Card Payments
• Contactless Payments with PAX devices
• Store and Forward
• Manually processing a credit card
• Answering PCI Compliance questions with Card Defender

General - Merchant Services 6

• I'm changing processors, what do I need to know?
• What are important things to look for in a credit card processor/ merchant services company?
• VAR Info Needed for Card Defender - Article for Processors
• Supported Credit Card Processors
• Supported Card Defender Payment Terminals

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Payment Terminals 13

• Card Defender Terminal Locked
• A terminal is getting a 912 (or 902) Decline
• How to reboot your Pax payment terminal
• Basic Troubleshooting on a Card Defender Pax terminal - (S300, PX5, PX7, Aries8, A35)
• Chip Read Error on Card Defender Terminal

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Electronic Payments for Cloud Retailer 11

• Abort Card Processing | Adjusting the Abort Button Delay
• Changing the Credit Card Signature Threshold in Cloud Retailer
• Disable Credit Card Entry Methods
• Moving a terminal to another register
• How to check the signature for credit card transactions in Cloud Retailer

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Electronic Payments for Microsoft RMS 3

• Changing your database connection on Card Defender (RMS)
• Signatures in RMS using Card Defender
• Changing the Credit Card Signature Threshold in EP for Microsoft RMS