Card Defender Help Desk

Overview     Applies to Cloud Retailer version 2.8 or greater. Procedure In cases where your credit card terminal or POS encounters poor or no network...

Overview This article will detail changing the Signature Threshold settings in Cloud Retailer. Procedure If you want or need to change the signature...

Overview     Starting in Cloud Retailer version 2.8.6 we have added features to allow retailers to disable certain methods of Credit Card entry. This allow...

Overview     This article will detail how to move a terminal to another register in Cloud Retailer.   Procedure Log into the the office and click on...

Overview Depending on the scenario, one may need to check the signature used by a customer on a particular credit card transaction. The instructions below ...

There are times where in we need to get the serial number of the card reader and the customer is not available to provide us with such information. Below ar...

Cardholder Verification Methods (CVM) Certain credit and debit cards are programmed to require a Cardholder Verification Method (CVM) when used to help ver...

If you're looking to get logged into your Proof Payments Portal for the first time, please follow these instructions: Open a new browser tab on your c...

If you find this error in Cloud Retailer, this means that there were too many NFC-enabled credit cards that close enough to the  PAX terminal to be seen by ...

Overview Credit card processors and card providers will not allow two transactions for the same amount on the same card at the same credit card terminal.  ...