Card Defender Help Desk

Overview     As each merchant services company/processor is different in how their processing works, here are some common items to check if you are unable ...

Effective Date: 2/1/2022 We at RITE (“we”, “us”, “our”), creators of Card Defender, take pride in delivering top-notch products and services. Card Defen...

General A supported payment terminal An available network cable (RJ-45 end on a CAT-5/6/6e cable) connected to an existing network. NOTE: Some credit car...

Overview     All Card Defender terminals come with a Two Year manufacturer's warranty from PAX.  RITE also covers shipping expenses for the first year ...

Your monthly Card Defender subscription provides a base level of service, which includes: Access to video training and self-help materials as found on our...

Overview     Top 3 most common causes and solution to batch settlement errors are: ONE: The system can't void or reverse a transaction. This so...

Below are the configuration need to enabled in parameter details and please confirmed as well that Debit and Cash Back are already enabled and cash back amo...

Overview     There are two different methods of processing credit cards, host based and terminal based processing.  Host based means the host (the credi...

Overview These are the standard settings to provide or verify with your processor when setting up a PAX Payment Terminal not hosted by RITE. This applies t...

Overview These are the standard settings to provide or verify with your processor when setting up a PAX Payment Terminal not hosted by RITE. This applies t...